When Home Claim Services of America opened its doors for business, there were two computers and a printer. While garden-variety software proved sufficient to serve our early customers, it soon became apparent that the complex needs of our rapidly expanding customer base required more complex solutions.

Today, the HCSA main office hosts a full-fledged “intranet” comprised of a score of cutting-edge computers, laser printers, integrated copiers, scanner and faxes. Our claim management team uses proprietary software integrated seamlessly into the workflow by two state-of-the-art servers and augmented with “24/7” high-speed Internet access.

“Our investment in technology proves its' worth every day,” noted Senior Vice President Ray Miller. “At a given moment I can be in touch with any of the claim specialists across the country. Better still, we can track their successes in real-time.”

The crown jewel in this technological pantheon is a dozen fully-relational databases housing every item of information about customers, properties and claims. These databases were custom-designed by our Vice President of Claims Administration Chris LaSonde specifically to mesh the varied requirements of our customers with all aspects of the many differing claims programs. This means that any customer can receive immediate claim status updates on request. In the future claim specialists and customers alike will be able to log onto the HCSA website, get the latest information on their claims, even print reports.

HCSA President Earl Hollingshead is already looking beyond the release of this “always on” database for the next technological arrow to place in our quiver.

“We are all about service,” he is fond of saying. “If there is a better way to serve our clients, I'm going to find it and use it.”