We are dedicated to providing the highest level of service to our customers. This unwavering commitment is the stated philosophy of HCSA President Earl Hollingshead.

“Service is the essence of our business,” he is fond of saying. “If there is a better way to serve our clients, I'm going to find it and use it.”

Whether that means a face-to-face meeting with a knowledgeable claims specialist to evaluate the claim potential of a property, claim status updates on demand, claim acceleration for special situations, e-mail notification of breaking developments or in-depth quarterly e-newsletters devoted to trends in the claims industry, HCSA is always looking for new ways to serve.

“Our customers come to us for help,” said Claims Administration Vice President Chris LaSonde. “Everything we do is focused on providing that help—whether we are conducting training sessions for our claim specialists, upgrading our hardware and software capabilities, or simply answering basic questions about the claim process for one of our customers.”

To date HCSA has filed more than 10,000 claims and collected more than $26 million for customers. On average, we file more than 200,000 square feet worth of hardboard siding claims each and every week.

“Our customers are usually aware that they have a problem,” observed Senior Vice President Ray Miller. “Many of them, however, either do not know there is a solution at hand or simply don't have the time or resources to effect that solution. That's where we come in.”

The HCSA brand of service starts with claim specialists. These team members log countless miles visiting properties throughout the country. Their expertise focuses on locating and evaluating potentially defective building materials then communicating their finding to our customers.

Once building materials at a property are identified, the claim specialists collect the samples and documentation necessary to file the claim.

“Once our customers know they have a valid claim, they expect results,” stated Kevin Hollingshead. “We spare no effort or expense in getting a claim ready to file as quickly and efficiently as possible.

Once materials are collected, the claim is assembled by our claims administration team, headed by Claim Coordinator Shannon Westry, and submitted to the appropriate independent claims administrator.

Our HCSA database automatically tracks progress of the claim each step of the way and the claims administration team constantly monitors this progress. If progress stalls for any reason, we step in quickly with the appropriate solution to get the claim moving forward again.

When customers have questions about notices, information requests or offers, Action Administrator Pamela Bell handles each case personally, outlining each customer's options based on her vast professional experience and drawing on the wealth of historical data available in the HCSA databases.

Once an offer is accepted and a settlement is received, the customer then receives prompt payment. If the initial claim process did not result in full compensation for a customer, the claim is then automatically tracked for the re-filing of a subsequent-year claim.

At every step of the process, our experienced team stand ready answer every question or to update customers on their claim status. At the push of a button, we can produce detailed and informative reports summarizing progress at a single-family home as easily as for a nationwide list of multi-unit complexes.

“We use the best cutting-edge technology, ” President Earl Hollingshead emphasizes, “but it is our people and their continuing dedication to service that makes Home Claim Services of America such a valuable resource for our customers.”